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The Simple Way to Get Through to Difficult People 

Audio Recording

My co-host, Tara Kachaturoff, and I are delighted to announce that our speaker will be Dr. Mark Goulston, executive coach and author of Just Listen: Discover the Secret to Getting Through to Absolutely Anyone (AMACOM, Sept. 2009), who will present "The Simple Way to Get Through to Difficult People."

Program Description:

Underperformers, toxic high performers, fear ridden teams, cautious clients and customers and throw in an elderly parent who needs to stop driving, an emotional teenager who's driving you crazy and a spouse who appears to have lost the capacity to smile at you. What do they have in common? They all cause you to feel a fist in your stomach when you're around them and they are all holding your success, peace of mind and happiness hostage.

Your takeaways:

• How to quickly recognize the "high maintenance" people in your life
• How and why they get to you
• How to effectively get through to these people without the fear of ever making it worse
• Skills that will cause you to confront current situations that you are avoiding
• Motivation to confront people that you have been avoiding for years
• Increased respect from others and confidence in and respect for yourself for dealing with situations head on

About Dr. Mark Goulston

Mark Goulston, M.D, is an executive coach, team building consultant trained as a clinical, psychiatrist. He has been a UCLA professor of psychiatry for more than 25 years, trained FBI and police hostage negotiators and worked with or spoken to companies, universities and organizations including GE, Goldman Sachs, Xerox, State Farm Insurance, Accenture, Ernst & Young, Kodak, Merrill Lynch, Kaiser Permanente, Astra Zenica, ADP, UCLA, USC, Pepperdine University, American Bar Association. 

He is the best selling author of four books and his latest, "Just Listen" , which will be published on September 16, 2009 as the lead book for the American Management Association. Mark also writes the Tribune Media syndicated career advice column, "Solve Anything with Dr. Mark," blogs for Fast Company and the Huffington Post and is a contributor to Harvard Business online.

He is frequently called upon by the media to offer insight and input about contemporary business, politics and world events including: Wall St. Journal, N.Y Times, Los Angeles Times, Newsweek, Time, Investors Business Daily, CNN, and ABC/CBS/NBC/BBC-TV.

As coaches listening is one of our most important competencies. I have heard Mark speak on this topic and I’m confident you’ll come away with new insights that will help you provide added value to your clients and enhance your personal relationships. Just from pre-orders Mark’s book is already in the top 5 ranking of business skills books on Amazon. You might want to check out his blog at I’m a long-time subscriber of Mark’s “Usable Insight Blog” and it continues to provide new and high value insights for me and my clients.  

We invite you to invite others who might benefit from this highly relevant topic. For more information about the Coach Coaches Special Interest Group please visit

Warmest Regards,


Ronald V. Paxton

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