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Listen Up! Improve Your Coaching by Really Listening to Your Clients

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Rosanne Scriffignano:
Our May meeting featured Rosanne Scriffignano, SIG member and certified internal coach with ADP, Inc., who presented "Listen Up! Improve Your Coaching by Really Listening to Your Clients.”

Do your clients say all the right things, commit to action, and then don’t follow through? Do you focus on your clients’ words but not the meaning behind those words? The human voice reveals volumes about people’s true intentions. Coaches need to tap into the power of paralanguage and learn how to interpret non-verbal clues. Through the “magic” of effective listening, you can help your clients to discover their true passion and focus on meaningful goals.

During this interactive session, you will learn

  • Reasons why we don’t listen
  • How to unleash the power of paralanguage
  • Techniques to improve your listening skills

Rosanne has over 20 years of corporate experience in the financial, communications, and employer services industries. As an internal coach, she partners with executives on a variety of issues, including leadership vision and strategic planning. Rosanne is a graduate of Corporate Coach U and ADP’s Internal Coach Certification program. She is member of the International Coach Federation, New Jersey Professional Coaches Association, and the Society for Human Resource Management. She has been published in various venues and is the recipient of several international writing awards. She currently serves on the ADP Coach Advisory Council. She holds an MA in Corporate and Public Communication from Seton Hall University and is currently pursuing a Ph.D. in Organizational Leadership.

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